Complaint / review text:
I contacted T-mobile to find out how many text messages I had remaining on my plan for 1000 text messages. I had tried several options (using the t-zone feature, dialing #msg# from my phone, etc.) but was unable to find out a minute used or remaining function. I finally called the customer service rep at T-mobile to try and resolve this.
I was told that I had turned off the msg function online and would be charged a total of over $28 dollars for the messages I used. I tried to explain to the rep that I had JUST renewed my contract with T-mobile for 2 years, and it was illogical for me to turn off the texting function and then proceed to make over 100 text messages (in their defense they DID waive the texts made of this current bill plan). I also mentioned that it was NOT my responsibility for ensuring their security at T-mobile and anybody could have hacked into their system and done this for 'fun'. Anyhow, no amount of arguing or trying to show how illogical this would be would do no good.
She finally said she talked to a manager who offered to split the cost (I'd pay $14 dollars but I still am very unhappy over this and told this rep several times I would not renew my t-mobile contract. Unfortunately, since I just renewed it, I will have to wait 2 years or pay the $200 dollar contract violation fee in order to end this. I still feel that this is unfair, and wish to file a complaint.