Complaint / review text:
I switched from Century Link to Comcast last year. Before that I was a customer of Quest for many years and never had any problems. The reason I switched was that my phone line was down and they could not send anyone out to fix it for over a week and then refused to give me credit for the whole week. They ended up giving me credit for 3 days. I had paid for my own modem but they sent out another modem thinking that my present modem was not working properly and that was why I was not getting service. They never asked for the "broken" modem back. To make a long story short, it was not the modem but the phone line that was down. I received a bill that stated Final Bill and paid that in full thinking that was the end of my dealings with Century Link.
Imagine my surprise when I ran my credit report in April to find out that they had sent my account to collections for owing them 99.99 dollars. I had not received any further bills from Century Link and was out of the country for several months. Upon my return to the US, I chatted with a billing person and she stated that my bill was paid in full. I talked to another person who said I owed them 99.99 for an unreturned modem. I told them that I had never received a bill for that and had paid my final bill in full. At that time, I asked to receive copies of all the correspondence they sent me regarding the modem. They sent me a copy of one bill that was supposedly sent and which I had never received.
My question is what kind of company would turn someone over to collections after only sending out one bill? Mail often gets lost or stolen, it is not common practice to at least send two or three notices before turning someone over to collections? But the story does not end there. Luckily, I still had the modems so I returned two including the one that was paid for and they said that once the credit is processed, they would remove it from my credit report. Turns out that it's still on my credit report and the collection agency insists it's their debt now since they bought it and I would still have to pay it. What the most frustrating thing about this was that nobody at Century Link seems to know anything. They give you different information, send you to numbers that hang up on you and are downright rude. Never in a million years will I ever do business with this company again!