Complaint / review text:
I got with DISH because I was living in the country where there were no other providers available. I have always been unsatisfied with the service that DISH provides since there are many other companies that give better prices and promotionals. Once I moved back to the city I canceled out my account. I did a payment plan to pay off the early termination fees because it was going to be much cheaper to do that rather than pay them monthly for the remaining year and a half in my contract.
I received an email saying that they were going to automatically deduct a lump sum out of my card but I never gave them permission to do an automatic deduction from my account. The only thing that was agreed upon was that I had a payment plan and that I would pay them every 29th of the month for 4 months and be done with them. I called and even spoke to a supervisor and she reassured me that that was only a automatic email and that my account will not be touched because they did not have permission to deduct anything from my account. Less than a month later (maybe 2 weeks) I wake up and have a text message saying "thank you for your payment of $319 dollars." The worst part was that they used my husband's card which we only used twice to make monthly payments... Keep in mind that we NEVER signed up for automatic payment deductions. Isn't this illegal?!?!
I am currently going around in circles with them because number one they touched my money without my permission, number 2 they sent me a box to return the equipment and the box is so big that it does not fit in any UPS drop box yet all that I am returning is an Internet router! I will return with an updated post to see what they will resolve and from the looks of these messages what they will not resolve. Do not go with dish!