Complaint / review text:
I had been a loyal customer of DISH for over 6 years. I purchased a new 4k TV and I called to switch to DIRECTV. DISH said they would offer me a good deal to stay and supply the necessary equipment for the upgrade. I agreed. The first day the picture was horrible. I called to inform them and they walked me through some steps (none of which worked). Then they determined they upgraded my equipment, charged me a one-time 49.99 fee and said I did not have HD channels. I could pay an additional $10 month or sign up for auto pay. They sent out another tech who said he had no idea why the picture quality was so poor. They sent out a 3rd tech who said that DISH does not have the proper equipment for a 4k TV.
It has now been 4 days of staying home so techs could come out only to say it won't work. AND HERE IS THE KICKER, I am binded to the "new" contract even though my old contract was up 4 years ago. They refuse to let me out of the contract without a $450 penalty. I eventually had to take back the 4k TV I wanted and get a different TV that will work with DISH's equipment. I cannot believe this is how they treat a customer of over 6 years who paid on time every single month. Complete BS.