Complaint / review text:
I bought my Galaxy Note 10.1 2014 Edition in November 2013. Early this September 2015,10 months after the warranty expired, the Wi-Fi, Bluetooth and SPen stopped working. I had a horrendous experience with Samsung tech support both online and on the phone. After I paid for diagnostic I was told that the hardware has failed and the main board needs replacing. The repair would cost $320 more than half of what I paid for the tablet. Is 22 months an acceptable life span of a product of this cost ($600 retail) and level of sophistication? Many would agree with me, but not Samsung! Had it been 4 or 5 years, I would have gone back to the store and purchased another, newer model. Are we expected to buy a new one every 2 years now?!?
When I asked them to fix it at their cost, as it's evident that it was a poor parts quality they used, I was told that nothing can be done. They don't care about customer satisfaction, standing by their product, or quality of service. Only profits and their shareholders count. I've seen this type of arrogance in the past. They will go into oblivion soon enough, the way other companies did when they failed to appreciate the return business of well served, satisfied customers. I will never buy another Samsung product and I think in the long term I will be better off without the hustle and aggravation. I'M DONE WITH Samsung!!!