Complaint / review text:
All Cricket employees at the Fifth and Mill Ave location on August 8,2009, from 2 pm until 3 pm exactly, were very rude! Rolling of eyes, scowling looks, sighing in annoyance every chance they received. I have never been to a Cricket store before and never will again. I walked in and stood behind a customer being helped by a guy in a red shirt. When they were finished, I approached the counter and said hello. No response was given back to me, so I spoke again and said, "Hello." Nothing was said. I decided to give him another try, this time I said, "Are you busy?" And still nothing from him. So I stood. Within five minutes of my standing a customer walked up to me and asked if I had signed in. I answered her with, "Oh, no, I didn't know that we had to sign in. This is my first time here." She showed me the sign-in sheet, so I signed.
There were two customers ahead of me. I looked at my phone and it was 2:07 pm. At exactly 2:37 pm my name was called by the man in a red shirt. I told him I would wait for the next representative. He said okay and crossed my name off the list. As I sat back and waited, I noticed the guy in red having a horrible conversation with an African American male the security guard came downstairs and stood over the black male. The customer turned away and went to the next representative for better service and it was not given to him at all - it was worse. The guard followed his every move.
She had a very poor attitude and it seemed to me that she didn't care too much about her job from all of her actions. My name still hadn't been called. After the guy in the red shirt was done with his game of solitaire, he called another name and took care of that customer with care. She was white and so was the next customer's name he called. He showed a lot of love and a warm touch to her. The security guard was still standing over the black male looking at him with a scowl and yelled, "They have the right to refuse service to any. They don't have to help you! You are nothing to them, so why don't you just leave?!" The black male said when he is ready. I myself am a service industry employee and cannot believe the unprofessional way I was treated. I understand they may not enjoy their job, but it is "their" job to give service with a smile even if it’s a fake smile. At this point in time, I am reevaluating paying my boyfriend’s internet bill. I believe I will go with T-Mobile! Please remind all of your employees that this is their job! A professional, friendly attitude is part of the job description! I am an African American myself and I feel that two black people today, male and female, were back in slavery day when whites are the only ones who are served with respect. I will never ever in my life be a Cricket customer!