Complaint / review text:
T-MOBILE changed my rate plan without my permission. I was told one amount I have been paying for a year now. The contract is for 2 years. The amount included text messages of 400. One day I tried to text and I called and was told they took the text off and in order to get it back I had to pay 10.00 out of my bank immediately. And then receive a lesser amount of 300 text per cycle. I refuse to pay the 10.00 and they refuse to put the text back on my phone. I asked how could they change the plan without my permission and no warning.