Complaint / review text:
My service with Dish started on August 19,2009 and it started out okay! Then last month (July 2010), we had a storm in our area, lightning hit a tree in our neighbor’s yard then our service went out. This happened Thursday morning. We called them and they informed us that someone would have to come out and service the problem. They said that no one would be able to do this until Monday evening! We had no choice, and it was going to cost us for them to come out. We then decided to cancel our service, when I called I was told we would have to pay $197.37, and to return the equipment by August 24th. When we got the box to return everything, we did so as soon as possible because if they did not get it, there would be another charge of 400 dollars billed to our credit card.
Then on the same day I received the box to send the equipment back, I also got 2 calls and a letter stating they were going to charge our card. I called Dish and explained I just got the box today and would be mailing it back the next day. The rep then informed me they would still be charging our card for the $400 and when the equipment was received they would refund it back! I said that was not right we have until August 24th to send it back and requested to speak to a supervisor. The supervisor told me the same thing. I then requested someone higher and was hung up on. I called right back and finally got to a gentleman by the name of Jack, he said he would make sure there were no charges made towards our card. We called and had the card placed where no charges can be made just in case.
Then this past Wednesday morning I was balancing my checking account and found that i had an overdraft. When I kept looking, I found that Dish charged my checking account for $195.00 and then my final payment of $197.37 was also posted. I called Dish and they informed me they could not refund any money because my account had been closed, and the credits were on a canceled account. I then went to my bank and they informed that they would take care of the overdraft.
When I called Dish back with regards to my "credits", I was told I could only receive a refund of $179.10 due to a late charge! They said they received my check on the 13th, and they placed a hold on my payment then on the 14th, they took it upon themselves to take the fee of $195 out of my checking account due to "not receiving my payment" (which they never had the permission to take anything from my checking account, they had my information on file from my payments!) I told them if they would have not put a hold on my payment they would have had my payment on time.
Then I was told that because my payment was not processed by the 13th, it was late! Even my final bill had a due date of the 14th. I settled for the refund of $179.10 and told them of the overdraft fees (because my bank isn't sure they can adjust) he said that they are not Dish Network’s problem! Dish Network cost me a little over $600 because they decided upon themselves to take a payment out of my checking account.in our contract, it states that if we canceled and did not pay the disconnection fee, Dish Network could send a 3rd party after the amount due, it does not state they can take it themselves especially from an account that they had not been given permission to use other than when I mailed a check to them.