Complaint / review text:
I called and canceled my Dish service, and I was told a box would be sent to me to return my receiver. I told them I had returned their receiver last December 2009, and purchased my own receiver. So they asked me for my receipt. I don't have a receipt from a year ago. I said show me where you sent me this receiver. Well, they don't show where they sent me one and said someone keyed it in as a lease when they activated the account for my receiver, so they will send all this to corporate. But in the meantime, they will send me a box to return my receiver unless I can come up with my receipt. My credit card will be charged $100 - $400 dollars if I don't return this to them. I am pulling my hair out with this.
I go from one person to another, and they all see where they made the mistake, but say their hands are tied unless I show them a receipt. I am a full-time RVer and told them if they send a box to my mail forward service, it will then cost me $20.00 to have the box sent to me. By law they can't throw it away, they have to forward it to me. This could take weeks or longer to get straightened out. They screwed up and I am the one that has to prove it's mine. They have all said no receiver was sent out to me. Hello, right, so what's the problem? I called the place I purchased the receiver from, and I am waiting for a call back. But they said, "Sounds like Dish." Today, I received a cell phone message saying this is the tracking number for the box that you are to return the receiver in. What am I to do? Any help? Thank you.