Complaint / review text:
Have had a cell phone account with Telus for 6 years. Paid the bills but decided to go with Roger's for renewal October 1 due to bad service at the Telus store when researching a new phone. Very rude service. Would have been better off to have no service. October, Telus bill states I owe money. Phone in tell them account has been cancelled and they tell me I owe the bill because they don't charge for the first month.
Ok. Paid the bill and make it clear account is closed and I will not be receiving any more bills. Assured over the phone that account is closed. No bill November. Bill in December. Phone in to ask why they are still sending me bills. First guy I talked to mentioned there was a cancellation note on my account but account was not cancelled.
Put through to another person who started asking me same questions again and said account was not cancelled and they had called me in October to ask why I was canceling account. I never returned their call, therefore they did not cancel my account. Had to let them know that it was my decision already.