Complaint / review text:
My phone number was switched with another customer 4 days ago. After 2 technicians came to try to correct it, I still don't have a phone or internet. I was forced to use my "pay as you go" cell phone for all my calls. My complaint is not alone about the poor service. It is also about the hours I spent to try and find an email address to complain directly to Telus. To my surprise, Telus does not have an email address to contact them anywhere on their website. This is contrary to the "Telus contact" website that states that email is the fastest way to contact them. I believe this is false advertising.