Complaint / review text:
I had a Telus feature called Unlimited City Talk and Text, but Telus charged my local call since Sept. 23. I called the service to tell them about this. Around 40 minutes later, they realized that they made a mistake on my account and returned the mischarged back and said that this won't happen again. But today, Oct. 2, my cell phone suddenly can't make any calls and get any income call. The system said my balance is zero, but I have around $50 in my account. They mischarge my every call again on my local city talk. I called them to talk about this, but the representative told me he can't review my account because the system is updating. The reality is, I can review my account through their website. How come they can't review it? Do I have more privilege than them? What a funny thing. I tried to find a "complain link" from Telus' website, but no any way customer can do it. Who can do something to protect customer's right against poor service?