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Complaint / review / scam report
Samsung Electronics
Smasung company has not been able to repair my Plasma T. V

Complaint / review text:
Hi,

Below is the details of my complain. Please look into it & arrange/replace a T. V immediatedly.

Anil Jain

09436004333

Re: Re: compalin of plasme tv. Saturday, 25 February, 2012 12:51 PM

From: "R G" Add sender to ContactsTo: "anil jain"

Dear Mr. Jain,

I regret the inconvenience you are facing with your Samsung product.

I would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

I can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Poly Roy

Customer Satisfaction Team

— Original Message —

Sender: anil jain

Date: Feb 24,2012 20:20 (GMT 05:30)

Title: Re: compalin of plasme tv.

Hi,

Mr. Ajit Roy,

Till today my plasme tv has not been repaired.

Anil Jain

09436004333

— On Tue, 21/2/12, R G wrote:

From: R G

Subject: Re: compalin of plasme tv.

To: "anil jain"

Date: Tuesday, 21 February, 2012,5:52 PM

Dear Mr. Jain,

Greetings of the day!

Firstly, we would like to thank you for taking time in writing to us.

This is in reference with your email regarding your experience with Samsung services / product. We have thoroughly reviewed your issue and feel that we owe you our deepest apologies for the inconvenience that has been caused to you.

We wish to confirm that we acknowledge your feedback and have forwarded the same to our Escalations team for necessary actions. Our escalations team is working on your complaint and they will get back to you at their earliest.

We appreciate your patience and would request you to accept this letter as our formal letter of apology for the inconvenience caused to you due to our Services/Products.

We would like to assure you that you are an important and integral member of the Samsung family. It is a privilege and honor to have you as our valued customer and we look forward to a long and fruitful association with you.

Once again, we would like to assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.

Warm Regards,

Ajit Roy

Customer Satisfaction Team.

— Original Message —

Sender: anil jain

Date: Feb 21,2012 14:31 (GMT 05:30)

Title: compalin of plasme tv.

Hi,

Mr. Rajiv Gunju,

My Plasma TV panel was cracked on 04/02/2010 & I lodged a complain on 06/02/2012 & till today the panel has not been replaced. Please look into the matter for early solution. My complain no. 8423132030.

Anil Jain

Dimapu r; Nagaland

09436004333

Contact information:
Author: Contact with Author

Offender: Samsung Electronics

   State: Andhra Pradesh   City: Hyderabad
Address: 400 Valley Rd, Suite 201
Phone: 18007267864
Site: samsung.com

Category: Electronics and household app.

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