Complaint / review text:
I had about $70 credit in my Skype account on Sept. 12th. On Sept. 13th, I saw it was drained to $0.02. When I contacted Skype, I was told that there was some suspicious activity in my account and 434 text messages were sent to different numbers in 5 different countries during the span of 8 minutes. I told Skype that I did not do that. The Skype rep told me that they will investigate and get back. By that evening, my credit was showing $1.12 and the next morning, it was showing $6.21 - all without any activity from my end. The next day I received an email from Skype telling that they cannot do anything since text messages were sent using my account. I asked them the reason for the credit changes in my account after the incident, the rep told me that they cannot explain.
Now I am out of $65 Skype credit with no explanation from Skype. I never shared my Skype password with anyone, never logged in with Skype on a public computer and have up-to-date anti-malware software on my personal computer. I am really surprised at the arrogance of Skype.in spite of me being a paying customer for the last 10 years, they are not willing to help or investigate.