Complaint / review text:
I did a transaction on September 30 with Xoom using my bank account information. On October 1 the recipient still had not received the money and I was told by Xoom that they have to verify my bank account - even though I have used them before and am not a new customer - and it can take up to 5 days to verify the account. I told them the recipient needs to get her money to pay rent and mortgage, they advised I cancel the transaction and use my debit card which will make the funds go through immediately. This suggestion was made by a supervisor who told me she would cancel my original transaction since it was in a pending status and cannot be submitted to my bank until my account is verified. The supervisor told me she cancelled the original transaction and I then used my debit card for the new transaction and the funds immediately came out of my account. I then got an email from the Compliance department stating I was sending too much money in a 24 hour period. Apparently the "Supervisor" never cancelled the original transaction. However the "Compliance" department advised they fixed the error and cancelled the original transaction and everything was good. Well 2 days later I get hit with a $29 NSF from my bank as Xoom tried to process 2 separate transactions; one using my checking account info, and the other using my debit card. Even though they told me it takes several days for my account to be verified and the transaction cannot be completed until then, they still sent both transactions through to my bank! Fraudulent people, and none of the employees in the different "departments" is aware of how the other "departments" work. Scammers!!!