Complaint / review text:
Initially we tried to make a booking via airbnb using a credit card on their website. This transaction was voided by Airbnb and the booking fell through. If Airbnb suspected or found out that the host was a fraud, they should have warned us, but they didn't.
As we had already had contact with the host, they offered an alternative accommodation. We were led to believe that Airbnb changed its payment system from using credit cards to bank to bank transfers. Consequently we were given bank details to make a full payment for reservering a chalet in Chamonix for February 2014. We made the bank-to-bank transfer but discovered quickly after that we have been suspect to a fraud/scam.
We contacted AirBNB but they say it is outside their system and there is nothing they can do about it. They should be very worried that there are people (ab) using their website/logo/company details.
What can we try to do to reclaim our money?