Complaint / review text:
Four years age a bought a Santa Fe Classic dehumidifier for by basement. I paid $1400 for it.
I could have bought a GE or similar machine for under $200 but I wanted a quality machine that would last a long time. Last week the Santa Fe stopped working. I called customer service and was told that they do not have service techs in my area and that I would have to ship it back to them at my expense - about $300 round trip.
The service rep did offer me a discount on a new machine - I asked him if he said that with a straight face. My 10-year-old GE dehumidifier, which I paid under a hundred dollars, is still running.