Complaint / review text:
Much like everyone else, I am extremely frustrated with Panasonic and its televisions. I purchased a new 50" plasma television, Model # TC-P50u50, in January of 2013. After a full 18 months of use, the television will no longer power on, instead I am greeted with a red light that blinks 7 times - pauses - and then blinks in the pattern again. I have come to learn that this is pretty much the "death" of the television. Sure, it can be repaired for a mere $400, but what's the sense when the repair cost is worth more than the TV at this point?
After contacting Panasonic, I was informed that the warranty on the television is one year. I can see why it's only a year after reading all the reviews. It seems predominant that between years 1 and 2 several of the "blinking light" issues take place. So, I can expect an $800 Panasonic TV to give me a whole 18 months of viewing pleasure before shelling out another $800? What a bargain!
After speaking with the Panasonic rep and reiterating my displeasure, I was proposed an offer. I can pay the $85 for a diagnostic, have a formalized quote made up for the cost of the repair and then Panasonic will "review" the cost a possible offer some compensation. This makes me feel better? I now have to spend $85 to potentially get some relief on a hefty repair bill of which the difference may not equal the value of the tv. Panasonic, if you truly stand by your "durability" as a company, why not repair the issue at hand free of charge when it's known to be a problem? Do what I did, simply google "red blinking light on my Panasonic television" and notice all the hits and discontent that are found.