Complaint / review text:
This was a free trial of a weight loss supplement. I authorized the shipping fee of $4.95 for the free trial only. There was nothing that I saw when I signed up for this that told me my card would be billed for anything else. I didn't even see how many days the free trial would be.
When the product arrived on June 5, there was a small line on the packing list that said the free trial was for 12 days; but they sent me a bottle for 30 days. After taking the product for 10 days, I found that it was worthless. So I contacted the company (June 15,2009) to see if they wanted me to return the unused product. They told me to keep it and keep taking it to see if it started to work.
Then they told me the trial period began 3 calendar days from the order date of May 29,2009; therefore, I had to cancel by June 12,2009. They told me I had agreed to this, but I did not see anything when I was ordering the product that explained this. I did go back to the e-mail confirmation I got after I ordered, and it does have a fine print section at the end of the e-mail that explains these terms; but there was nothing as I was ordering that showed this.
I told the rep on the phone that I had canceled within 12 days of receiving the product, and I demanded that he not charge me any additional fees. He said it had already been charged and I would not receive a refund. I called back and spoke to another rep named Jasmine who, after speaking with her supervisor, told me that they would issue a refund to me but it would take approximately 10 days to get the refund. She gave me a confirmation number for the refund.
Then I did some research on the internet and found numerous complaints against this company. I checked the Better Business Bureau and found this company has an "F" rating, and I began to doubt if I would ever see a refund. So I canceled my debit card on June 15 in hopes that the charge could be blocked. But it came through anyway on June 17.
I contacted my bank, and they advised me to dispute the charge even though I was promised a refund, so they can monitor the situation. I am faxing the dispute form today, and I will also file a complaint with the BBB.
To prove this is fraud, the confirmation e-mail shows in big bold letters on the first page that the product will be shipped within 2-5 business days. Then the fine print on the last page of the e-mail states the "free trial period" will begin on the 3rd calendar day from the day the order was placed. This makes it impossible to complete the free trial in time to cancel. I hope I get my money back.