Complaint / review text:
This place is such a joke. I had a crown fall off on my front tooth a few months ago. My regular dentist was out of town so I was looking for an emergency fix. I called Aspen Dental to see if they offered emergency services. The receptionist confirmed that I was going to be able to be seen the next morning for a fix.
I arrived the following morning, and I was the first scheduled appointment for that day. I went with the crown (sealed in a bag of course), and was hoping to get re-cemented so that I wasn't walking around with a missing front tooth.
I was first taken back to get a dozen of x-rays. I could understand getting an image of my front tooth, but I didn't understand the reason behind imaging each tooth in my face.
I was then taken back to the dentist chair. The assistant went on examining each tooth. Now, normally, when I go to the dentist for a specific reason. That is the first thing addressed. I was told I would need a few fillings, and that a hygienist would be in to see me next. The hygienist approached me shorty. I was told by her that I would need my gums irrigated because of the redness around the area where my crown is. From what I am told by my usual dentist, this redness will occur from time to time. I am given a mouthwash that gets rid of the redness and soreness when this happens. It usually goes away in a few days.
The Aspen Dental dentist then came to my chair. He informed me that they could not fix my tooth that day. I would NEED an implant.
I was sent to the financing person, which I was approved for some BS loan. The total cost of the dental work I would need done was well over 5K. I would need to come up with 2k for my next visit up front. This was only for my first visit. I was told I would need to come back for multiple visits for this implant. She then tried to schedule me for fillings, a gum irrigation, and a number of other things. I refused, and waited to see my real doctor.
It turns out that since it is difficult to apply a front crown, that I may need to get it checked every so often. The actual crown should last me over 15 years up to my whole life. He told me that there is nothing wrong with my gums, and the fillings I would need aren't needed immediately. They are extremely small, and an easy fix. He also attached my crown that day, and it has been in place ever since. He told me that an implant would be my very last resort if nothing else worked, and that he would like to save me from that as much as he can.
Aspen dental likes to find as many problems as they possibly can to suck more money out of you. Don't settle for this place. They don't care about what would be best for you, but what will make more profit for them.