Complaint / review text:
This is after 6 days without email! I just keep getting asked the same questions over and over, no one can resolve the problem or seems to have an ounce of a sense of urgency. (See my last e-mail back to them)! These questions were all answered in the multiple hours of calls I've spent on the phone with your various customer support team! Why is there no transparency of previous customer support people? I have no idea how my email was compromised... You tell me! One of your customer support people told me it was "spoofed". I have spent more than 8 hours on the phone with your customer support! NOTHING shows up in my sent box, just a bunch of bounced e-mails, many with people cussing me out for whatever the content says in the emails going out under my business name.
Your customer service erroneously told me to contact Microsoft directly. After spending quite a bit of time on the phone with a woman that didn't speak or understand English well, she directed me back to you as you/GODADDY is their customer and they can't help me. Went through the process again and again with you all, explaining the problem, followed all directions, changed passwords, IP address, custom SPF record was created by you all, etc., everything you've told me to do and I still cannot send an e-mail out! You've cost me thousands of dollars at this point, as I cannot conduct my business and I am a consultant that bills by the hour! READ the history with this account. It's insulting to have the exact same questions asked over and over again, with no results. On the phone with you all AGAIN now.