Complaint / review text:
We're on our third mattress from Mattress Firm in less than 18 months. Customer Service hasn't been our problem, (they're nice, but not very knowledgeable), it's the poor quality of the beds.
My husband and I are healthy people, yet the first 2 beds caused severe back pain for me while sleeping. The pain would go away less than an hour after waking, but I haven't slept well since getting mattresses from Mattress Firm. What's interesting is, I travel at least once a month and stay at hotels ranging from Motel 6 to Hilton Garden, and always sleep well with no back pain. So I know for sure its the bed at home causing my pain.
We are now trying the Contender Firm, so far minimal pain, but I'm skeptical of its future. If our mattresses weren't covered under warranty, we certainly wouldn't be getting a third from Mattress Firm.
A final note, this mattress we have now (Contender Firm) sells for around $1800. The store manager sold it to us for cost plus 20%, which equaled roughly $900. Cost plus 20% is half the retail cost?
That much markup should be illegal! Explains how they can afford to build three stores within a mile from each other...