Complaint / review text:
Pop up ad for free facial and eye wrinkle cream samples.
Had to pay P&P for the 14 day trial.
Did not know they removed £89 sterling from my Irish bank account.
They say the 14 days sample was in fact a 30 day supply of the merchandise. I had the opportunity to cancel further others, and return my free 14 days of the product along with the remainder of the other 16 days which when added togother makes 30 days. That is what they charged me for, and did remove the full cost from my bank account, and followed that by removing the cost of P&P for the next 30 days supply. This was all done without me being aware of this scam. I have their unopened products, and intend to take this company to court for illegally removing funds from my Bank Account. I did not seek this company, they popped an advertisement on facebook. They name a celebrity who used their products, which is their first lie. Then then get bank account details to withdraw the cost of P&P for my free samples. Got a delivery with one jar and one bottle of Juvessio serum, and cream. I did not know I was supposed yo use these free trials and return them before the free trial was up (two weeks) and then return the items as they have 16 days full price creams in the free trial containers. I should have made a telephone to the company telling them I wanted the address for returns, and pay P&P for their merchandise that was not free a free trial, along with the remainder if the 14 days free trial. Those were all in the two containers. I got their name from my bank as they never included an invoice for the cost of 30 days use of their creams, nor any info telling me I must return my 14 days free trial before the 14 days was up. I should have known that, but I'm not a mind reader, and with no information posted with the merchandise how could I.
I'm not letting them away with this because it's a very serious matter. It's fraudulent and Mr. Joshua. Ewin, a director of Juvisiio Ltd, of 11 Church Road, Great Bookham. Surrey, England. Company registered number is 08129676. I love a challenge and this one will be easier than getting rid of my wrinkles. I will keep you posted.