Complaint / review text:
On my return from edmonton to toronto, I was not issued boarding pass and denied boarding the flight just because my last name was not there on passport but I happened to mentioned during ticket booking. I was not guided for any alternative for this issue or negligence of mine rather I was insisted to buy new ticket. I waited two hours on the airport but there was no response. However, when I called Air Canada when no option was left, they told me the name could have been made prior to flight departure. I was not provided with this information while I was on airport and begging them for help and alternative. Customer service at the airport was the worst. When I had to travel to Edmonton from Toronto via Westjet, I was not at all questioned for the same ticket. It was the worst experience ever. Now finally travelling to Toronto through Westjet. The best service ever.