Complaint / review text:
I was quite satisfied with the service ON all of the flights I took this summer with Air France. However, I was infuriated and shocked at the treatment I received with the ground staff at CDG airport on 7 June, 2015. My flight AF0489 from Chicago to Paris was 1 hr. 45 minutes late departing. Since I was scheduled to have only 1 hr. 10 minutes transit time in Paris before connecting to my Athens flight, I knew it was going to be tight, and was very anxious. The stewardess came to me 10 minutes before landing in CDG and showed me on a map the arrival gate and connecting gate. She advised me to run as fast as I could, and I might make it. This I did, pushing past people and flying down corridors, through immigration, and all the way to the next gate. I saw on the overhead departure board that my next flight was also delayed, and only boarding now. I reached the gate and took my place in the middle of the economy line. At least 30 people were behind me, and I already had my next boarding pass, so I was relieved. To my surprise, when I presented my boarding pass, I was told curtly that there was a problem with my pass, and to "move over there & wait", out of the way of the other passengers. When everyone else had boarded, the AF staff said that "We didn't think you would make the flight, so we gave your seat to someone else." Of course, with a confirmed seat and a boarding pass, I asked them to remove the standby passenger from my seat, since I was obviously there to take it before boarding had finished. I was told that it was an AF off-duty personnel who'd taken my seat, and I'd been booked on another flight 3 hours later. I said that my husband was waiting for me in Athens on this flight, AF1532 (DL8683) and I insisted that my seat be returned to me. The personnel were not at all willing to listen to me. They tore up my boarding pass, handed me one for a later flight and pointed me to the customer service desk. Tough luck. Customer service was no help, beyond listening and giving me a coupon for a sandwich. I asked to at least be upgraded on the next flight— not even considered. My question is this: Why did my arriving flight personnel not radio/call the ground personnel to let them know I was running at breakneck speed to make the flight, and that I was in time to board? I was following their advice to run for it, and then dismissed once I tried to board at the same time as the other passengers. I expect a response to this letter. I am still furious, but if you do not answer and compensate me for your rude, inconsiderate service, I will not be using Air France again.