Complaint / review text:
Recently I logon to Live Chat at Marantz "Contact Us" page.
The person whom attended me is Michael Summers. He was unhelpful and rude. I asked about about firmware update as I'm unable to update my SR7007.
He keep insisting that there was no updates for SR7007 (which is lie) and SR7007 is old set therefore it no longer has any updates (also another lie).
And since there are no bugs on SR7007, no new firmware is needed (Another lie as well).
I asked about spotify that requires firmware update for it to work, he just brushes me away by saying it only possible by using Ipod. (why this guy just keep telling lies?)
The next question I've asked is firmware update for SR7007 to support 24/192kHz gapless FLAC/ALAC from the media server, he's reply was "It supports 192 khz at 24bit, do you have a question about it?"
Before I could explain to him about the firmware is needed for my SR7007 to able to play 24/192kHz gapless FLAC and ALAC files, He disconnects.
I like Marantz products as has good quality build and high sound quality.
But I'm find it hard to purchase another Marantz product again knowing that support live chat has very bad customer service and being very rude as well.
I apologize if I sound rude at the moment but I didn't pay hard earn cash money to be rudely brushed away and receive lies from support.