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Complaint / review / scam report
Mattress Warehouse
Defective Serta Mattresses and poor customer service from Mattress Warehouse

Complaint / review text:
Purchased Serta Mattress from Mattress Warehouse in Garner NC December 2010.

Filed complaint January. Mattress Marshall found defective, replacement delivered April. Complaint filing to replacement 3 months.

Next week indented areas of 2 inches both sides. Filed complaint received replacement August 2011. Took 4 months. Two days indentations visible.

Mattress Warehouse has terrible, rude customer service. Their headquarters offered replacement same mattress or store credit of $1500 we paid $1900. Would not explain price difference.

Serta customer service says if they keep replacing warranty is honored. They did not care 2 of the same brand were defective.

Save yourself aggravation, heartache Avoid Serta and Mattress Warehouse.

Contact information:
Author: Contact with Author

Offender: Mattress Warehouse

   State: North Carolina   City: Raleigh
Address: 1165 Timber Dr E
Site: coopersfurniture.net

Category: Miscellaneous


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