Complaint / review text:
I purchased vtech ds6421 on Aug 2nd for $99.75. On aug. 7th it went on sale for $77.25. I called vtech support and after many tries to get a live person, I was told that I had to return the merchandise before any refund. Also I would have to pay for the shipping. Since I had already loaded my cellphone directory, and the home directory, which required loading name by name, I didn't want to go through all that work again. After talking to a supervisor, He agreed to send me a label for returning the merchandise, but would not budge on crediting my account. I was very pleased with the merchandise, so I did return the merchandise and repurchased at the sale price. I don't know of any other company that requires this within 30 days of purchase.