Complaint / review text:
My husband and I purchased a new vehicle with Sirius Satellite Radio in July 2006. When the free year was up, I called Sirius and spoke with Johnathan to see how much it would be to continue service. I declined and told them maybe later I would but at this time I do not want it. I started receiving bills. I have called every month since August 2007 and I have e-mailed twice telling Sirius I do not want their service. I received bills every month. Then in January 2008, I received a statement from the NCO collection agency. I called and disputed the claim. NCO told me the claim was for a cancellation fee. I told them there was never anything to cancel. I called Sirius and spoke with Carl who told me it was out of his hands. I asked him how I could be billed for a service I did not receive and called every month and told them I did not sign up or want the service? He told me he was very sorry but there was nothing he could do.
My husband called and spoke with Blaise. Blaise told me I had called July 23,2007 and spoke with Johnathan and told him to sign us up. Blaise told my husband that I called in Oct 2007 and Dec 2007 with questions about my bill. My husband said the only question we ever had is 'Why are we receiving a bill?' Blaise told my husband that the satellite signal was never confirmed. My husband asked him if the signal was never confirmed then why bill someone? Blaise just kept saying it was a cancellation fee. My husband asked him what was canceled because we never opened an account. He apologized and said there was nothing he could do. I know it cannot be legal to open up an account without permission and then bill someone for a service they do not receive then charge a cancellation fee on the account that was never authorized in the first place.
This matter has been sent to a collection agency. Although it has not been posted to our credit report yet, it is only a matter of time before it is. I have spent countless hours on the phone trying to rectify this problem. My time is valuable especially since I have 3 children. These are hours I will never get back.