Complaint / review text:
I had lost internet access. Over the course of a week and a half my connection became more and more intermittent. Qwest came out, did a couple of hours of work outside my house, came in and installed a new router - for free since the old one was less than a year old. I called my ISP to get back up again only to learn that Qwest had switched me from dsl to fiber optics WITHOUT either a request from me or even mentioning it to me. I've been without internet for more than two weeks. Now Qwest is giving me the run-around about switching me back to dsl. I need to keep my email account - I am a professional - or I'd consider switching to Comcast or ANYONE besides Qwest.