Complaint / review text:
On Jan. 22 thru Jan. 24 my computer was fine. On Jan. 29 my complete Drive: D was GONE. I went round in circles over & over again trying to find someone at Mozy to help me. Finally a customer service person, Named Scott, came on Live Chat & "helped" me; gave me an explaination & I've never heard of anything so stupid in my life. He said they back up only what's been "checked"in the boxes. Well, I've never checked any boxes. He said after 30 days the boxes not checked are dropped; so I guess that means they are deleted, because the files were gone. Ten years of personal files, two years of family photos to name just two. Personal to me but do they care??? I"ve been a customer since last Apr. & I did nothing different but my files are gone!!! Never to recommend the software back-up program to anyone & will soon un-install this demon. UPSET? You don't have a clue how upset I am!!!