Complaint / review text:
Air France was to issue a refund - regarding a Delayed flight from Zurich due to Weather, and the fact that the plane was a the gate and a rude Air France Employee refused to let us board the plane.
She dismissed us (after screaming show us your boarding passes) then told us we would have to come back tomorrow and get the next flight in the morning and pay 1600 USD -we purchased the tickets the next day because we were told that the only way we would not be cancelled on the return flight... And we were told that we could get the taxes returned to us for the first flight by three different Air France Employees! We were canceled on the return flight and we did NOT receive taxes returned. I called air france refunds on 1/7 & spoke to a customer rep who was going to issue a refund for the 1257 USD we paid for the make up flight due to weather related Airport Closure and the Extremely Rude, Racist Air France Employee that would not let us board our original flight on dec. 16.