Complaint / review text:
I was making automatic payment by deductions from my credit card. Then the credit card company changed my number, with no notice to me. When I contacted the Rotterdam NY office to give them the new number, they said now they only took payments by deductions from your checking account. I went on the PF web site in April or May and entered payment info. After a few months, I realized no deductions were being made.in January I again went on the site, and attempted to pay the balance and again entire payment information. A page on the site noted my payments. Then I went to the Portland ME PF to work out and was told my membership had been cancelled. They didn't let me work out while the confusion was cleared up. I wrote a letter to the manager of the Rotterdam NY location looking to make the outstanding payments, with credit for the time I haven't been able to use the club. I have no response. They could care less evidently.