Complaint / review text:
I accidentally double booked myself for an Air France flight to Frankfurt through the discount site Student Universe they were utterly unwilling to help me (with refunds, changing the name on the ticket, etc) and sent me confusing and contradictory information. When I finally called Air France directly, their customer service was wonderfully helpful, sympathetic, and informed. They ended up issuing me a refund for my ticket (even though it was technically "non-refundable") and I re-purchased the ticket under the right name. I couldn't have been happier with the way Air France handled the situation and cleaned up the mess that Student Universe created.