Complaint / review text:
Our mattress has deeper than normal body depressions after only 1 year. It has been inspected by Mattress World and declined because we didn't buy the matching box spring.
We were told by Mattress World at the time of purchase that our box spring was fine and "Would not void the warranty!". Then when they were called on it, they said their computer showed it was declined due to staining. Simmons does not honor any warranties if there is a stain on the mattress. After a second inspection - done after having it cleaned - they sent another letter declining due to staining because of the water residue left from the cleaning!!!
Again - Simmons won't honor their "Wear" warranty if there is even ONE STAIN!
What a TERRIFIC company!!