Complaint / review text:
To whom it may concern,
I am a long time user of android phones and system, along with Samsung. I recently purchased a Samsung note edge 4. After the long anticipation, I was one of the very few to get the new edge alone with the latest s-gear watch. I use my phone on a daily basis, for university, work, and home, social and just like any other to communicate. I have never had an issue with Samsung before, and to be frank would swear over them then the old rival apple. However, I have noticed several flaws with my device. Firstly, as painful as it may be; the battery life would be longer on an iPhone. Yes. I said that. However, you cannot begin to understand how frustrated and disappointed I am with your product. The device would be at 100%, two-text message and an email and I kid you not it goes down to an average 56%. With my old note 3, the battery could last anywhere between 16 hours; with word processing. I have insurance on my device via my phone provider (Optus). I was concerned for the issue and thought it could be related to the scratch in my screen. However it was the contrary, I was informed that it had nothing to do with the screen. Rather It was the processor or a hardware issue within the device itself. When opening an app, the device will freeze or lag. It constantly freezes and the keyboard or apps close and open by themselves. Yes, before you ask. I have factory restored my device, along with deleting apps and anything taking a majority of space. I have very little apps, with only the main apps such as my calendar and email. I have photos all backed up to a dropbox account so there is no memory or space issue. I do not expect to have these issues within not only 5 months of having the phone. Every time I go into my provider they say that they cannot do anything, the insurance company will not fix it, as it is a warranty issue. I contacted Samsung via phone as was informed that I would have to send the device away for repair... With no replacement phone. On top of this, I was told that if they cannot find something wrong with it, I would have to pay for the service fee. This is beyond ridiculous. I should be compensated due to such an incompetent product, which is lacking and not living up to your promised standards. If this is how your business conducts yourself when issues like this occur then I will happily take my long-term business elsewhere. I am a full time student, along with running my own business. I recently decided to purchase several note 4 for my employees, however after how disappointing the note 4 edge has been. I will never purchase another product again. If this matter does not get resolved within the next week, I will go to social media and various mediums to voice my predicament. Beyond being slightly irritated by the grave inconvenience, I am disappointed. A customer of mine had a similar issue with her iPhone, walked straight into the apple store and had her iPhone replaced. Ironic, a company, which prides themselves in customer service and producing devices that are %u2018high tech and productive%u2019, do the opposite when put to the test. I cannot take phone calls as it kills my battery. I have insurance however; they will not do anything as they say it is a warranty issue. A phone provider who says it is out of their hands, a Samsung consultant says I will have to pay if they cannot determine a cause. I will state this nice and clear, I refuse to pay for anything as it is under my consumer right and law that I have a minimum 1-2 year warranty on my phone still. Hope to hear from you soon.