Complaint / review text:
I recently had a technical issue for which I contacted Webmail Support. This was around the 16th of January 2015. The only response I received was a request for my password so that Support could access my account to investigate. After 3 days I'd had no response - tried again. Same response - please send password. After a 3rd like response I tracked down Webmail's holding company, Interface to speak to a Tech Support person directly. After the first person didn't return my call, it became a series of phone calls from me following up on their lack of response. I was eventually told that they would have to contact the Canadian office to find out if my issue could be resolved which would take 24 hours, but again no one came back to me and I am being pushed between the IT Manager and one of his tech staff. As I type this I am again waiting for the IT Manager (Hayden) to come back to me as he "wasn't available" when I called. I know I don't pay - but I am using their service and at this rate I would never use or recommend Interface to anyone if this is their attitude towards a client. I lost important e-mails because their system had a bug but no one seems willing to help me.