Complaint / review text:
We purchased a Samsung washer and dryer less than 2 years ago. The washer has the outer drum replaced, a new transmission and 2 new motors. Now the dryer drum is cracked. Samsung told us they weren't aware of any problems with their dryers and ours was out of warranty. We had decided to give up and replace them with a better brand when we happened to look at "Samsung Home Appliances USA" on Facebook. It appeared that Samsung answered every complaint and did so quickly. We posted our complaint and got an almost immediate reply.in a couple of days we got a call from the local repair company to come out and replace the dryer drum at no cost. Samsung is not good quality and their customer service is a joke.