Complaint / review text:
My husband and I took our vacation time to have our pool bids done so we could be sure that he was home. Blue Haven reps came out on time, dressed nice, and very friendly. They, Mr. & Ms. Walked our yard, measured and talked with us on all the process. Due to us being on vacation we asked if our bid could be ready by that Thursday or Friday and they both said, "Oh, no problem.” Ms. Gave me her cell phone number and said texting was her preferred method of communication.
So, Friday morning I text her as to the status of the bid so we can plan our day. At the time of the message it showed an instant read receipt which means the message was read. No response! Sunday evening she text me that she was out of town with no cell service and didn't get the message until she returned home. I then in turn, did not respond. Monday evening she text again and said our bid was ready but she wants to "fine tune" it and will send it Tuesday Morning. Tuesday morning, no bid. Tuesday evening, no bid...
Wednesday morning she calls and leaves a voicemail to set up a time to meet with us. I proceeded to text her to tell her that we had accepted a bid from a company who followed up and was thorough with us and did as they said. I told her we were very unsatisfied with even the process of getting a price. No apology from her or anything except: "Ok thanks for letting me know, if you need anything in the future let me know." Really? This company will never get an ounce of our business. From the looks of all these messages on here, I am glad we did NOT go with them!!!