Complaint / review text:
Signed up with Monitronics in April of 2015. All was well until we had someone tamper with our side door lock. I called Monitronics to get cameras and keyless entry installed. Kept getting the runaround, so I contacted the representative that originally contacted us (Anthony) to get the equipment. He gave me the options and price which was fine. He drew up a contract on Monitronics paperwork for said equipment. He came by the next day and collected $575.60. We have proof he got the money. Now we have no money and no equipment. Monitronics says Anthony no longer works for them and that we made a "side deal" with him.
A quick Google search of Anthony shows he has a criminal record for theft, so I ask who is doing the background checks on the representatives? Just keep in mind that the rep who is in your house may be the very element you are trying to guard against! The contract is on their paperwork so he was representing Monitronics in this matter. We got no action from Monitronics even after filing a complaint with the BBB. Please do not do business with this company.