Complaint / review text:
I moved to a new apartment. The first two months were about 300 kWh.in June 2015, I received a bill for 1083 kWh at a cost of around $150.00. I telephoned Consumer Energy (CE) and complained that it was way too high. They blamed it on a coffee maker and an air purifier that I did not have.in July, 2015, I received a bill for $300, claiming that I used 1786 kWh. They refused to investigate their meter and/or wires to determine why the kWh were increasing. Since they refused still to investigate, I contacted the Michigan Attorney General's office, the Consumer Complaint Division. His office passed that onto the Michigan Public Service Commission (MPSC). The MPSC regulates Consumer Energy.
In the June bill, the 1083 kWh, CE sliced off 361 kWh and added that 361 to May, which had already been paid in full. CE failed to disclose this to me. I received a letter on September 1,2015, from Brian, a CE rep. He too failed to disclose this. He claimed that, in essence, that I was getting a deal when he lowered the June kWh. What he failed to disclose is that he had increased May usage. This is deception. For the 1786 July usage, he sliced off 1,000 kWh. I put May, June, and July in dispute.
I received threats from CE: Two were that they were sending the $600.00 bill to the credit bureau. And the other, they could shut off my electricity. The law requires that he put me on notice, that I am entitled to a hearing. He failed to do this in September 2015. Knowing my rights that I was entitled to an administrative hearing, I thought that I had to set it up, when it was CE, that was required to sent notice. CE didn't tell me at the time. Mentioned in his letter that he was going to make sure I had a working meter.in emails exchanged, he claimed that he was sending the meter to a Jackson Lab to have it analyzed. He promise to send the report, but he never did.
In my last bill, I noticed the beginning rate of my meter. I learned it was a new meter. He never told me. My kWh was now falling under 200 kWh.in spite of all this, I recently received a shut-off notice. They wanted three hundred dollars. So, I will go to an informal hearing, and then to an administrative hearing if needed to be appealed. The behavior of the CE reps are why this state needs to deregulate. I would suggest that each one who has complaints against CE file them with the Attorney General's office. I think it is six years that you can go back. This will show a pattern of bad behavior. Perhaps as a group, the Attorney General's office will conduct an investigation and file a Class Action Suit against CE.
Consumer Energy engages in deceptive practices, a violation of the Michigan Consumer Act which can be found on the Attorney General's website. Also, I looked at the BBB website, and there are complaints against CE. I would encourage that you file a complaint against CE. It appears that CE had established a pattern of bullying, not following the law, and not giving people their rights. CE's behavior is unacceptable.
My contract with CE provides that I only have to pay for what I actually used. CE wants me to pay electricity I never used. It was their broken meter that caused the out of control kWh. They have the burden of proof to show that I used the amount they claimed. CE is out of control. I would also suggest that others may want to file a lawsuit in the courts for violation of the Michigan Consumer Protection Act. If you win, the attorney gets all legal fees paid. Contact a lawyer who is experienced in this area. They will know that they only get paid if they win.