Complaint / review text:
My girlfriend kept reminding me to call and get my propane tank filled. She then said she would call. We looked at the tank and it was 5% full. She called Ferrellgas for me and said, "Fill it" and they asked us to leave a blank check, which we did. I then come home to find they put 100 gallons in and the driver filled in the check at 1.08 a gallon. I checked the tank it was now 30% full. So I called Preston in Grass Valley at Ferrellgas and she stated I called and said to put in 100 gallons. I reminded her that my girlfriend called this in and she said my girlfriend told her it was 50% full and it needed 100 gallons. How would my girlfriend know that 50% is 100 gallons, as it is not, she would not.
So I call Ferrellgas corporate and they say the propane is now 1.25 a gallon and she had her own set of stories about who ordered this tank fill. I reminded her this is the 21 century and these new things called computers that give us the ability to write customer notes and then she went through the same story about my girlfriend as the other troll we spoke with. Needless to say, Suburban Propane is cheaper, offers the same discounts, and will be out tomorrow to change the tanks and hopefully offer us a much higher standard of professionalism and honesty.