Complaint / review text:
We wanted to replace two ceiling fans in our home, so we researched the Lowe's website. One important feature to us is that the fan has reverse air flow because we keep it on in winter to help with the heating. After looking through many, we found one that matched our decor perfectly. It is the Hunter Maribel fan with light kit. According to the Lowe's website and the Hunter manual, it is supposed to have reverse air flow. We purchased two of the fans and I spent a total of four hours installing them. After they were installed, we could not figure out how to reverse the air flow even by following the manual. I contacted Hunter and they replied that the fans do NOT have reverse air flow, even though their manual and the Lowe's website states that it does.
We decided that we would keep the fans since they are the only ones we found that match our decor. I contacted Lowe's about the problem and have been getting nothing more than a runaround regarding the problem. They did offer a 10% refund, but for a pair of ceiling fans that cost well over $200, that hardly seems like any sort of reimbursement for my troubles and their false advertising. I've contacted their corporate office numerous times and have yet to get any satisfaction out of them other than incompetence. I have spent thousands of dollars at Lowe's in the past three years since I bought my house and they will be losing my business to Home Depot!