Complaint / review text:
Installed Monitronics in May 2013. The installed was done incorrectly the 3rd party vendor installed a malfunctioning box. Both Monitronics and Vesta (3rd party) are refusing to do anything about. Service has been stopped since the month of July, but still Monitronics is billing us each month. We made several phone calls to Monitronics with no avail. We are told to go back to the 3rd party, although Monitronics is not giving any service and STILL bill us. When reached out to the 3rd party vendor (VESTA), his answer was "You have a contract for 3 years, sue me!!!" Worst experience ever!!!