Complaint / review text:
The electricity contract was with Triple M which ended in April 2015. It was changed to Prop Cloud. Triple M used to send us Electricity bills via e-mail or preferred means of communication and also hand delivered to each unit. On the 19/05/2015 our electricity was cut off for most tenants (except those who use prepaid) and we were requested to pay May's electricity and a reconnection fee of R700 before the electricity can be switch on. Non of the tenants including me received our bill as per normal before the decision to disconnect the electricity was taken. The guy who is contracted to disconnect the electricity had to deal with dissatisfied tenant who blamed him. I am extremely disappointed at the way this matter was handled by The Property Cloud.
I asked for proof that they send me the bill, they sent me some screen-print of my bill including the disconnection fee. We had to be without electricity for hours and some tenants had to spend the whole night without electricity because of someone else's mistake. They do not know what TCF (Treating Customers Fairly) means and how to apply it.
I want my disconnection fee to be refunded to me or carried over to the next month.