Complaint / review text:
I have purchased furniture in the Ikea store in the value of more than $700. I paid $100 home delivery. When I received my items in June 31st, there were 2 missing items. I have called the Ikea store, waited for more than 30 minutes on the line and I have been giving a claim number and have been told that I will receive the items between 3-5 business days. Needless to say, that didn't happen. So I have called Ikea again, waited for another 30 minutes on the line just to get the response that they cannot reach the store in Brooklyn and that they will call me back with an answer. Haven't received any call, called again, same thing.
I have contacted Ikea USA which they told me the case has been escalated and that they will send me the items via FedEx and will email me a tracking number of the order. Still I haven't received anything!!! Called Ikea again, waited again for 30 minutes on the line just to get the answers that they don't have a tracking number although I have been told that I will received the items in the next 2 days. They put me on hold for an hour and then the call dropped. What a splendid customer service! The company that makes millions of dollars a year should be proud of themselves for making a customer wait for 17 days and to go through hell to receive 2 items that the value of both of them is not even more than $50. Seriously? What is wrong with this company? I don't even want my items anymore. I want a full refund for the entire purchase made, included the delivery value. They can come and take the bed that I purchase from them. I don't want anything from Ikea!!!