Complaint / review text:
I purchased tickets from Ticket Liquidator to attend a concert in May. I was assured when the tickets were purchased that they were legitimate tickets to the event. I made a point to confirm this fact as the concert location was a 5 hour drive from my home. A month later, my plans changed and I could not attend the event - still 4 months away. I subsequently sold the tickets through Ticket Liquidator. After my UPS tracking number indicated that the tickets had been delivered to the buyer I discovered that a even after a couple of weeks my payment from Ticket Liquidator had not appeared on my credit card.
Upon contacting customer service at Ticket Liquidator, I spoke with a representative who informed me that my funds would not be sent until several days after the event - once it was confirmed that the tickets were legitimate. I explained that I had purchased the tickets through Ticket Liquidator and was guaranteed that the tickets were legitimate tickets. The customer service representative informed me that in the (lengthy) terms and conditions, it clearly stated that the funds would be held until after the event.
The customer service representative was sarcastic and pointed out that it was my fault for not reading the fine print and that my disappointment in Ticket Liquidator's service was really anger at myself for not knowing their policies. I was surprised that the customer service representative had the ability to read my mind... So, I thanked the representative for telling me what I was thinking and noted that the tickets were, in fact, guaranteed to be legitimate by Ticket Liquidator and that the "policy" is nothing more than a scam to earn interest off all involved parties by holding funds from sellers involved in the transaction. Bottom line - I will never use the services of Ticket Liquidator again.