Complaint / review text:
Don't buy from RecDirect. We purchased a spa and called about it week after week after it was supposed to be delivered. The salesman, Carey Allred, never even checked on it. Each time he just said "call back next week". He tended to be flippant and rude as if it wasn't worth his time. We finally contacted the factory directly, and the man there said that the tub would be delivered that same week or the next. Two weeks later no delivery, no word from anyone. After 7 weeks we had to dispute the purchase on our credit card because RecDirect wants to charge $1000 - $2000 to cancel an order. We didn't cancel it though; we just never received the merchandise. Everything we were told turned out to be a lie even when we spoke with the factory directly. Huge mistake to do business with them.