Complaint / review text:
For the last 4 years I have been using my decoder at my holiday home in Cape Town on a pro-rata payment basis, Multichoice failed to inform me that they have changed to full month payments, the supervisor informed me that they are sending such communications through the decoders and not via your contact details in your agreement. This is unacceptable, I have now an arrears account because my services were not disconnected on the date I request disconnection. I get a sms that my services are disconnected only a month after my arranged disconnection date. But Multichoice fails to communicate that via sms or mail to inform me that their systems have changed. I am definitely not using them anymore. I guess they are they are the monopoly so they can change the rules as they pleases. How do you do you keep a customer informed via a decoder knowingly the decoder is not in use all the time?