Complaint / review text:
I took my PVR in due to random reboots and received a reconditioned unit which did not work. After 4 swap outs in one day I am still without a fully functional unit. Customer service was unable to assist me any further and I decided to cancel my subscription at the end of the month. The agent assisting me did not listen and cancelled my subscription right away. When I called again to enquire why I have no service Multichoice explained it was cancelled right away. I then requested a refund of the pro rata amount that was paid in advance as well as the credit on the box office account. According to the Multichoice website customers will be refunded within 7 days. It is 7 weeks later and I still have no refund after several follow ups with Multichoice. How ironic that as a valued customer who's account was never in arrears I must pay a R50 reconnection fee should I fail to make one payment on time. When will Multichoice refund me and will Multichoice pay me a R50 apology fee for violating their own policy?